Returns, Refunds & Exchanges

Returns and exchanges
If you decide to return a product that is not faulty, we are not obligated to give a refund. We can instead offer you a store credit.

Please note, Clearance items or sale priced items are non-returnable (unless faulty).
Items can be returned under the following conditions:
Proof of purchase is provided
Goods must be in original condition, unused with packaging and labels intact.
Goods must be returned within 14 days of purchase.
Any shipping costs paid by you or charged to you are non-refundable.

If you wish to return an item by courier or carrier, this will be at your cost. Please get in touch first at whakapono_auahatanga@outlook.co.nz for further details. All the terms and conditions of our returns policy must also be met. 

We will process your exchange or refund within 10 working days of receipt of your parcel.
Whakapono Auahatanga does not accept responsibility for items lost in transit while being returned. We recommend that you use a delivery service that provides tracking and delivery to the door.

Faulty Items
If you receive a faulty or incorrect product, please email us at whakapono_auahatanga@outlook.co.nz.

Please quote your invoice number and, if possible, provide photographs of the fault(s). We will take the necessary steps to assess your claim and will contact you to advise of the outcome within a reasonable time frame. Once your claim has been approved we will advise of the next steps. If we are unable to repair or replace the item within a reasonable period of time, we will offer a refund. Refunds will normally be processed within ten (10) days. Refunds will only be processed to the original payment method used.